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Return Policy

Return Policy - ilotoy

Because of the nature of the items we sell, we are unable to return or exchange purchased products unless they are defective. This is for the well-being and assurance of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned exchanged unless the item is defective.

Defective items will be exchanged for the same item only within 30 days of purchase. All returns must be pre-approved, please email us info@kinkorder.com for your Return Merchandise Authorization Number. 

 If you have any product issues and would like to discuss any troubleshooting tips, please email us info@kinkorder.com for any further product assistance.